Upcoming Maintenance on Sunday Sept. 28th at 10PM: Please note that our service will be temporarily interrupted for some maintenance on Sunday September 28th, from 10PM to 00:00AM (EDT). During this period, the application will be inaccessible and some statistics may not be compiled. Also, some functionalities may be interrupted and any scheduled emails will be sent once the service is restored. We're sorry for any inconvenience this may cause you.
How to see the list of contacts who have been through each step of the scenario; and how many times they have journeyed through the scenario
Go to Marketing automation.
Click on the Scenarios tab to view the statistics of your scenarios (active or on hold). Click on the Archived scenarios tab to view the statistics for archived scenarios.
Click on the three dots icone on the right-hand side of the scenario to open the actions menu and select Statistics.
Once you access your statistics, you will find the number of journeys that have taken place in each step of the scenario. Click on this number to access the detailed statistics for a step. You’ll be able to view the number of contacts who have been through each step, their email addresses, and their total number of journeys.
If you’ve selected that a contact can go through a scenario "only once", the number of journeys will be equal to the number of contacts that have gone through that step. If you have specified that a contact can go through a scenario "more than once", it is possible that the number of journeys is higher than the number of contacts that have gone through the step.
When a contact has gone through a step more than once, the total number of journeys will be indicated at the right-hand side of his email address.
How to view statistics for a mailing sent as part of a scenario
Go to Marketing automation.
Click on the Scenarios tab to view statistics for an active scenario or a scenario that is on hold. To view statistics for archived scenarios, click on the Archived scenarios tab.
Click on the three dots icone on the right-hand side of the scenario to open the actions menu and select Statistics.
Drag your mouse over the Send a mailing step. Two icons will appear on the right-hand side. Click on the Statistic icon to see an overview of the mailing statistics.
To view detailed statistics for the mailing, click on the link View full Statisticsat the bottom right of the box. The page Mailing statistics will open in a new tab in your browser.
Why are some statistics not accessible?
Some statistics may be inaccessible due to the type of tracking (detailed or anonymized) chosen for your scenario's emails.
Difference between anonymized and detailed tracking:
Anonymized statistics measure overall performance (such as opens or clicks) without linking the data to specific contacts, ensuring subscriber privacy.
Detailed statistics, on the other hand, provide more specific data, such as the list of contacts who interacted with an email.
If you choose anonymized tracking, certain information will not be available.
